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Knowledge Base
Resource of white papers, articles, user manuals and troubleshooting guidance.
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Knowledge Base

Knowledge base is essentially information repository and is designed to allow you to retrieve and use the knowledge and resources it contains such as articles, white papers, user manuals and troubleshooting information.

White Papers

Email Integration into nikrad enterprise platform
To use the features of automatic email management, you should define technical information of your email accounts in the system. Each user may do so by referring to Settings / My Profile through t...
Nikrad Enterprise Gateway, Back-end Operations
Activating New Accounts Nikrad gateway uses a routine mechanism to validate email addresses of new registered users. This feature will be enabled if the status of related parameter on the gateway p...
Organizing Installment Sales and Purchase
Creating a case dedicated for every single invoice is the best way in order to registering installment sales or purchase invoices and organizing relevant payment activities. Therefore an invoice and a...

General Articles

Customer Relationship Management
Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize,...
Issue Tracking System
An issue tracking system (also ITS, trouble ticket system, support ticket or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organi...

Technical Resources

eComms API for your VoIP
Nikrad eComms API is a set of facilities provided to link your enterprise platform with other communication devices and systems. The main feature which is designed to be used on VoIP platforms such as...
eConnect API for your website and online store
Besides all we have provided through our Enterprise Gateway and eCommerce modules, Nikrad eConnect API is designed to connect your current website or Online Store to the enterprise system and dynamic ...
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